Coronavirus: Information for travellers

Added 27/01/2020

The number affected by the new coronavirus in China is continuing to rise. Wuhan, where the virus originated is in lockdown and several other cities have imposed travel bans.

The Foreign and Commonweatlh Office is now advising against all travel to Hubei province, and all but essential travel to the rest of mainland China, not including Hong Kong and Macao.

Read the latest travel advice from the Foreign and Commonwealth Office.

Please note, if you travel against the advice of the FCO your travel insurance will not be valid and any claims you make may not be paid.

I am in China, what should I do?

Check the FCO website for the latest information.  

Hubei area: The FCO is working to make available an option for British nationals to leave Hubei province. If you’re a British national in Hubei Province and need assistance, contact their 24/7 number +86 (0) 10 8529 6600 or the FCO in London on (+44) (0)207 008 1500. 

Rest of mainland China: Contact your airline or tour operator for information.
The FCO states, "The Chinese government continue to impose further restrictions on movement within China in response to the coronavirus outbreak. It may become harder over the coming weeks for those who wish to leave China to do so. If you feel that you may want to leave China soon, you should consider making plans to do so before any further restrictions may be imposed."

I have a trip to China planned, should I travel?

Check the FCO website for the latest information.  You should not travel against FCO advice.
As of 29 January 2020, the FCO is advising against all travel to Hubei Province, and all but essential travel to the rest of mainland china, not including Hong Kong and Macao.

What should I do if I have a trip to China planned?

If you have a holiday to China booked and you are unable to travel due to the FCO advice you should contact your travel agent or airline for information. They should provide you with an alternative holiday or a full refund.

I have changed my travel plans; can I change my insurance?

Yes. If you are offered an alternative destination or dates by your travel agent we can change your insurance policy to cover the new trip without any administration charges. Please note, there may be an additional charge if your new trip is for a different duration or geographical area.

If you are no longer travelling at all and you have a single trip policy, we can cancel the policy and offer a full refund, providing no claim is to be made.