How to Make a Claim on your Travel Insurance

How can you claim on your policy?

For full details on how to make a claim please visit:  

If you wish to speak to a claims handler by phone please call +44 (0)1444 465 590 

In the event of medical emergency abroad please call +44 (0)1444 465573.

What happens next? The service you can expect to receive

After your form is processed by the claims company, you will receive either:

  • Confirmation that the claim will be covered under the terms of the policy
  • A request for additional information and the reason that information is needed
  • Or a clear explanation why the claim is not covered under the terms of the policy

Once a claim has been approved for settlement, you should receive payment within 10 working days.