Travel Insurance Reviews - Customer Feedback

What our customers say about us

We value our customer's opinion, both good and bad, as it helps us to improve the travel insurance
products and service we provide.

We use an independent third party, called TrustPilot, to contact our customers shortly after they have purchased their policy to get their feedback on the service we offered and the process of buying insurance from us, either online or via our team in the office. All TrustPilot reviews are gathered anonymously and are from genuine customers of

Here are the latest comments from our customers:

Travel insurance claims -  our latest reviews

An important part of our travel insurance is the claims and 24/7 emergency medical assistance service we provide to support you when you are travelling abroad.

Here are what some comments from customers who have used these services since the beginning of 2024:

"I am writing to you to thank you for all the effort you put in when dealing with my recent claim. We have checked our bank account and the money has now cleared. So once again, thank you very much for all your hard work."

"Thanks, I knew it would be difficult for you. I'm taking Lufthansa to the Small Claims Court. Thanks for the work you have done on my behalf."

"I’d also like to say thank you again to you personally. You really put me at ease and took all of the stress away from dealing with my problem and travelling. Thank you so much for all your help and kindness. "

"I have written to Zeneb thanking her for helping repatriate my mother. She was fantastic. I also thank the team at Global Response for helping out with the very difficult situation we found ourselves in."

"We are just arrived back in the uk this evening. Thankfully, I did not require any further treatment during my travels.
I am feeling much better now and continue to improve. I would like to thank you very much for the help and support you gave, particularly to my husband who was obviously very worried when he first called you. You kind concern and advice was very much appreciated. We would definitely recommend your company to others. Thanks again"

"Thank you so much for sorting out our Repatriation, everything was so well organised and went like clockwork, now at home with the heating on."