We are still offering travel insurance for customers with pre-existing medical conditions!

  • There is no cover available relating to COVID-19, except for the emergency medical expenses section.
  • You must not travel against Foreign and Commonwealth Office advice.
  • Insurance must start no earlier than 17 May 2020.
  • If you need to change the dates of your trip, we can move your insurance to any date before the end of 2021, with no admin charge.

Please note, our policies do not provide cover for cancellation, abandonment or curtailment claims if the Foreign and Commonwealth Office (FCO) advises against all or “all but essential” travel. Our policies will also not cover any claims caused by or relating to Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2), any mutation of Coronavirus, COVID-19 or SARs-COV-2 or any pandemic or fear or threat of any the above. This general exclusion applies to all sections of cover except for the Emergency Medical Expenses section.

Important: Our policies will not provide any cover whilst the Foreign & Commonwealth Office (FCO) are advising against travel. Buy a policy now to get instant cover once the travel ban is lifted.

How to contact goodtogoinsurance.com

Please Note:

Due to the outbreak of Coronavirus we are experiencing an extremely high level of enquiries which may lead to a delay in our responses.

We apologise for any inconvenience this may cause and are working very hard to answer all enquiries as soon as possible.

Please do not communicate with us by post for the timebeing as our teams are now working remotely and it will take longer for your letter to reach us.  If you can call or email we will be able to respond more quickly.

Quotations, Sales & Renewals

Telephone: 0330 024 9949

Opening Hours:
Monday to Friday - 9am to 8pm
Saturday & Sunday - 9am to 5pm
 

Customer Services

Telephone: 01279 621 662

Opening Hours:
Monday to Friday - 9am to 5pm

email: help@goodtogoinsurance.com

If you wish to email your query to us, please send it to help@goodtogoinsurance.com or complete the form below and we will get back to you as soon as we can.

Please note: If your enquiry is about missing policy documentation please check your junk or spam folder before contacting us.

 
 

Claims

To make a claim once you have returned home.

Telephone: 0203 829 3815

Emergency Assistance

For emergency assistance once you are abroad.

Telephone: + 44 (0) 203 829 3816

How can you make a complaint?

Please do not communicate with us by post for the timebeing as our teams are now working remotely and it will take longer for your letter to reach us.  If you can call or email we will be able to respond more quickly.

You can make a complaint by contacting us by any of the following means:

  • In writing addressed to: Customer Services Manager, Ancile Insurance Group Ltd, Kao Hockham Building, Edinburgh Way, Harlow, Essex CM20 2NQ
  • By telephone on: 01279 621 640
  • By fax on: 01279 621 641
  • By email to: enquiries@ancileinsurance.com

We will acknowledge your complaint promptly, normally within 5 working days of receiving it. If you have made your complaint to us verbally, we will confirm to you our understanding of this and ask you to advise us if you do not agree.

If a complaint can be dealt with satisfactorily within a shorter period of time, we will acknowledge the outcome of your complaint in writing to you, including details of the Financial Ombudsman if you remain dissatisfied with the outcome.

Helpful Contact Information:

Financial Ombudsman Service 
Exchange Tower,
Harbour Exchange Square,
London E14 9SR.
0800 023 4567 if calling from a landline or 0300 123 9123 if calling from a mobile
www.financial-ombudsman.org.uk

Online Disputes Resolution
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

Office Address

Please do not communicate with us by post for the timebeing as our teams are now working remotely and it will take longer for your letter to reach us.  If you can call or email we will be able to respond more quickly.

Goodtogoinsurance.com
Kao Hockham Building,
Edinburgh Way,
Harlow,
Essex CM20 2NQ