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How to contact goodtogoinsurance.com

Quotations, Sales & Renewals

Telephone: 0330 024 9949

Opening Hours:
Monday to Friday - 9am to 7pm 
Saturday, Sunday and bank holidays (excluding Christmas Day and Boxing Day) - 9am to 5.30pm

Customer Services

Telephone: 01279 621 662

Opening Hours:
Monday to Friday - 9am to 5pm (excluding bank holidays)

email: [email protected]

If you wish to email your query to us, please send it to [email protected] or complete the form below and we will get back to you as soon as we can.

Please note: If your enquiry is about missing policy documentation please check your junk or spam folder before contacting us.



For details on how to make a claim please visit our claims information page. 

How can you make a complaint?


Complaints about the outcome of a claim or emergency assistance


If you would like to complain about the outcome of your claim or emergency assistance provided, please forward details of your complaint in the first instance as follows:

Email: [email protected],
or write to: Quality Assurance Manager, 3rd Floor, Fitzalan House, Fitzalan Court, Cardiff CF24 0EL, or Call +44 (0)2920 474 138


Other complaints


You can make a complaint by contacting us by the following means:

  • In writing addressed to: Customer Services Manager, Ancile Insurance Group Ltd, Kao Hockham Building, Edinburgh Way, Harlow, Essex CM20 2NQ
  • By email to: [email protected]

We will acknowledge your complaint promptly, normally within 5 working days of receiving it. If you have made your complaint to us verbally, we will confirm to you our understanding of this and ask you to advise us if you do not agree.

If a complaint can be dealt with satisfactorily within a shorter period of time, we will acknowledge the outcome of your complaint in writing to you, including details of the Financial Ombudsman if you remain dissatisfied with the outcome.


Helpful Contact Information


Financial Ombudsman Service 
Exchange Tower,
Harbour Exchange Square,
London E14 9SR.
0800 023 4567 if calling from a landline or 0300 123 9123 if calling from a mobile


Office Address

Kao Hockham Building,
Edinburgh Way,
Essex CM20 2NQ