How to contact

Quotations, Sales & Renewals

Telephone: 0330 024 9949

Opening Hours:
Monday to Friday - 9am to 8pm
Saturday & Sunday - 9am to 5pm

Customer Services

Telephone: 01279 621 662

Opening Hours:
Monday to Friday - 9am to 5pm


If you wish to email your query to us, please send it to or complete the form below and we will get back to you as soon as we can.

Please note: If your enquiry is about missing policy documentation please check your junk or spam folder before contacting us.



To make a claim once you have returned home.

Telephone: 0203 829 3815

Emergency Assistance

For emergency assistance once you are abroad.

Telephone: + 44 (0) 203 829 3816

How can you make a complaint?

You can make a complaint by contacting us by any of the following means:

  • In writing addressed to: Customer Services Manager, Ancile Insurance Group Ltd, Kao Hockham Building, Edinburgh Way, Harlow, Essex CM20 2NQ
  • By telephone on: 01279 621 640
  • By fax on: 01279 621 641
  • By email to:

We will acknowledge your complaint promptly, normally within 5 working days of receiving it. If you have made your complaint to us verbally, we will confirm to you our understanding of this and ask you to advise us if you do not agree.

If a complaint can be dealt with satisfactorily within a shorter period of time, we will acknowledge the outcome of your complaint in writing to you, including details of the Financial Ombudsman if you remain dissatisfied with the outcome.

Helpful Contact Information:

Financial Ombudsman Service 
Exchange Tower,
Harbour Exchange Square,
London E14 9SR.
0800 023 4567 if calling from a landline or 0300 123 9123 if calling from a mobile

Online Disputes Resolution

Office Address
Kao Hockham Building,
Edinburgh Way,
Essex CM20 2NQ