How to contact goodtogoinsurance.com

Quotations, Sales & Renewals

Telephone: 0330 024 9949

Opening Hours:
Monday to Friday - 8am to 9pm
Saturday & Sunday - 8:30am to 5pm
 

Customer Services

Telephone: 01279 621 662

Opening Hours:
Monday to Friday - 9am to 5pm

email: help@goodtogoinsurance.com

If you wish to email your query to us, please send it to help@goodtogoinsurance.com or complete the form below and we will get back to you as soon as we can.

Please note: If your enquiry is about missing policy documentation please check your junk or spam folder before contacting us.

 
 

Policies bought on or after 21 December 2015

Claims

To make a claim once you have returned home.

Telephone: 0203 829 3815

Emergency Assistance

For emergency assistance once you are abroad.

Telephone: 0044 (0) 203 829 3816

Policies bought before 21 December 2015

Claims

To make a claim once you have returned home.

Telephone: 020 8865 3062

Emergency Assistance

For emergency assistance once you are abroad.

Telephone: 0044 (0)208 865 3063

How can you make a complaint?

You can make a complaint by contacting us by any of the following means:

  • In writing addressed to: Customer Services Manager, Ancile Insurance Group Ltd, Kao Hockham Building, Edinburgh Way, Harlow, Essex CM20 2NQ
  • By telephone on: 01279 621 640
  • By fax on: 01279 621 641
  • By email to: enquiries@ancileinsurance.com

We will acknowledge your complaint promptly, normally within 5 working days of receiving it. If you have made your complaint to us verbally, we will confirm to you our understanding of this and ask you to advise us if you do not agree.

If a complaint can be dealt with satisfactorily within a shorter period of time, we will acknowledge the outcome of your complaint in writing to you, including details of the Financial Ombudsman if you remain dissatisfied with the outcome.

Helpful Contact Information:

Financial Ombudsman Service 
Exchange Tower,
Harbour Exchange Square,
London E14 9SR.
0800 023 4567 if calling from a landline or 0300 123 9123 if calling from a mobile
www.financial-ombudsman.org.uk

Online Disputes Resolution
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

Office Address

Goodtogoinsurance.com
Kao Hockham Building,
Edinburgh Way,
Harlow,
Essex CM20 2NQ