Coronavirus/COVID-19 Cover: All policies provide cover for emergency medical treatment & repatriation, when medically necessary, if you contract COVID-19 abroad. Covid+ policies cover cancellation if you catch COVID-19 within 14 days of departure. In addition, Platinum Covid+ policies have more cover including cancellation if you have been told to isolate due to COVID-19. Get a Quote »

More information about Covid‑19

How to contact goodtogoinsurance.com

Quotations, Sales & Renewals

Telephone: 0330 024 9949

Opening Hours:
Monday to Friday - 9am to 7pm (excluding bank holidays)
Saturday, Sunday and bank holidays - 9am to 5.30pm

Customer Services

Telephone: 01279 621 662

Opening Hours:
Monday to Friday - 9am to 5pm (excluding bank holidays)

email: [email protected]

If you wish to email your query to us, please send it to [email protected] or complete the form below and we will get back to you as soon as we can.

Please note: If your enquiry is about missing policy documentation please check your junk or spam folder before contacting us.

 
 

Claims

For details on how to make a claim please visit our claims information page. 

How can you make a complaint?

You can make a complaint by contacting us by the following means:

  • In writing addressed to: Customer Services Manager, Ancile Insurance Group Ltd, Kao Hockham Building, Edinburgh Way, Harlow, Essex CM20 2NQ
  • By email to: [email protected]

We will acknowledge your complaint promptly, normally within 5 working days of receiving it. If you have made your complaint to us verbally, we will confirm to you our understanding of this and ask you to advise us if you do not agree.

If a complaint can be dealt with satisfactorily within a shorter period of time, we will acknowledge the outcome of your complaint in writing to you, including details of the Financial Ombudsman if you remain dissatisfied with the outcome.

Helpful Contact Information:

Financial Ombudsman Service 
Exchange Tower,
Harbour Exchange Square,
London E14 9SR.
0800 023 4567 if calling from a landline or 0300 123 9123 if calling from a mobile
www.financial-ombudsman.org.uk

Office Address

Goodtogoinsurance.com
Kao Hockham Building,
Edinburgh Way,
Harlow,
Essex CM20 2NQ