Information for those due to travel to Tunisia

Added 10/07/2015

The Foreign and Commonwealth Office has now advised against all but essential travel to Tunisia.

This information is intended for travel insurance policy holders who are in Tunisia or due to travel to Tunisia.

If you are already in Tunisia

You should contact your tour operator to arrange return transport to the UK and return home at the earliest opportunity.

If you have travelled independently you should return to the UK by commercial means as soon as possible.  Commercial airlines are still operating flights. For further assistance contact the British Embassy in Tunis.

Your travel insurance policy will continue to provide cover until you return to the UK provided you do so at the earliest opportunity.  If you do not return at the first available opportunity provided to you by your travel provider, then ALL cover will cease at the time you were advised to return by the travel provider.

If you are already in Tunisia and become involved in a terrorist situation your travel insurance policy will continue to provide cover for Emergency Medical and Repatriation Expenses and Personal Accident, as long as you had not been provided an opportunity to return home by you travel provider.

If you are due to travel to Tunisia

In the first instance you should contact your travel agent or tour operator.  They will be able to offer you a full refund or an alternative destination for your holiday.

If you choose to travel to Tunisia against Foreign and Commonwealth Office advice your travel insurance will not provide cover and any claims you make will not be paid.

If you are no longer travelling we will be happy to cancel your travel insurance policy and provide a full refund (single trip policies only).

If you are able to rearrange your holiday to another destination you can simply transfer your travel insurance policy to your new holiday. There is no administration charge, although it may be subject to any additional premium due to a change in destination or duration.

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