Travel insurance claims and assistance
24/7 emergency medical assistance ¶
All travel insurance policies from Goodtogoinsurance.com include access to our emergency medical assistance team. They are available by phone 24 hours a day, 365 days a year, and are they to help you get the medical treatment you need if you fall ill abroad.
Emergency assistance case study
Annie Hawthorn's experience with Goodtogoinsurance
Annie Hawthorn, 95, wanted one last holiday abroad. Annie travelled with her two daughters and son, William to Gran Canaria. The family anticipated a relaxing week together. Unfortunately, on the third night of their trip, disaster struck.
After an evening at the hotel entertainment, Annie went to bed around midnight while her children stayed downstairs watching the entertainment. Around 1:30 am, Annie had a serious fall in her hotel room, fracturing her hip. Although disoriented, she managed to crawl to the phone and dial for help. The hotel staff responded promptly, unlocking the room, and calling an ambulance.
Annie was taken by ambulance to the local general hospital in Palma. Over the next seven days, the family faced constant delays in securing hip replacement surgery as the hospital in Palma did not have enough blood in the blood bank to perform the surgery. Goodtogo’s emergency assistance team decided it would be best for Annie to fly her home to the UK to get the surgery she needed quickly.
Goodtogoinsurance proved invaluable support. The team assisted with arranging medical repatriation for Annie, ensuring she received excellent care on the flight back. A private air ambulance, equipped with medical staff and equipment, transported Annie from Gran Canaria to the UK. Once home in the UK Annie was able to have the hip replacement surgery & recovered well.
The family was deeply grateful for the timely and compassionate care provided. William praised Goodtogoinsurance for their outstanding service and could only describes them as ‘Absolutely brilliant.’
Travel insurance protects you from the risk of large medical bills if you fall ill or have an accident whilst you are away. In order to provide cover we need to have an accurate picture of your current health and medical history, which means that you need to declare all existing medical conditions.
Claims tips and info
Further information on making a claim
When you make a claim there may be certain documentation you need to get, or proceedures you need to follow.
To help your travel insurance claim go smoothly and avoid delays, it's important to get all the information as soon as possible.
These articles contain useful information to help make the claims process easier.
Full information on the documentation you may need to evidence your claim can be found in your policy wording.