Skip to main content
0330 024 9949

Customer feedback

Travel insurance reviews

We know choosing your travel insurance provider can be hard. With so many options out there, you’re looking for trusted providers that are reliable, give you the best quote and get the best travel insurance reviews. At Goodtogoinsurance.com our customers rate us excellent on Trustpilot, making us a trusted provider in the UK. See what our customers say about us below.

Couple with laptop

Travel insurance reviews

What our customers say about us

We value our customer's opinion, both good and bad, as it helps us to improve the travel insurance products and service we provide.

We use an independent third party, called TrustPilot, to contact our customers shortly after they have purchased their policy to get their feedback on the service we offered and the process of buying insurance from us, either online or via our team in the office. 

All TrustPilot reviews are gathered anonymously and are from genuine customers of Goodtogoinsurance.com.

What our customers say

Claims and emergency assistance

Here are some testimonials from people we have helped when they have fallen ill on holiday.

Claims: Customer testimonial

"I am writing to you to thank you for all the effort you put in when dealing with my recent claim. We have checked our bank account and the money has now cleared."

Claims: Customer testimonial

"Thanks, I knew it would be difficult for you. I'm taking Lufthansa to the Small Claims Court. Thanks for the work you have done on my behalf."

Emergency assistance: Customer testimonial

"I’d also like to say thank you again to you personally. You really put me at ease and took all of the stress away from dealing with my problem and travelling."

Emergency assistance: Customer testimonial

"I have written to Zeneb thanking her for helping repatriate my mother. She was fantastic. I also thank the team at Global Response for helping."

Couple with laptop 1406x1406

Emergency assistance case study

How we helped 95 year old Annie get home after a fall abroad

Annie Hawthorn, 95, set off for one last holiday abroad with her children, hoping for a peaceful getaway in Gran Canaria. 

But on the third night, tragedy struck when Annie suffered a serious fall in her hotel room, fracturing her hip. 

Alone and disoriented, she managed to crawl to the phone to call for help, prompting a quick response from hotel staff who rushed her to the local hospital. 

However, a week passed without surgery as the hospital struggled with a blood shortage. Facing relentless delays, Goodtogoinsurance stepped in, arranging a medical airlift back to the UK for immediate care. 

The family’s gratitude was profound as Annie’s surgery went smoothly, thanks to the compassionate, seamless support from Goodtogoinsurance—William, Annie's son, described the service as "Absolutely brilliant.".

Read more about Annie's story

Here are the latest comments from our customers:

Instant travel insurance quotes

Get a travel insurance quote for your next holiday

It should only take a few minutes to get a travel insurance quote and we can issue cover immediately. Simply tell us your destination, travel dates and declare your medical history.

Get Quote