Customer feedback

Travel insurance reviews ¶

We know choosing your travel insurance provider can be hard. With so many options out there, you’re looking for trusted providers that are reliable, give you the best quote and get the best travel insurance reviews. At Goodtogoinsurance.com our customers rate us excellent on Trustpilot, making us a trusted provider in the UK. See what our customers say about us below.

Travel insurance reviews

What our customers say about us

We value our customer's opinion, both good and bad, as it helps us to improve the travel insurance products and service we provide.

We use an independent third party, called TrustPilot, to contact our customers shortly after they have purchased their policy to get their feedback on the service we offered and the process of buying insurance from us, either online or via our team in the office.

All TrustPilot reviews are gathered anonymously and are from genuine customers of Goodtogoinsurance.com.

What our customers say

About us

"Very easy to fill in and reasonable quote, I forgot to enter my promotion code but sent an email to them and they sorted it for me"

VALERIE CLARK

"Holiday Insurance The agent was extremely helpful in their manner explained the insurance details in a clear way and was very professional and patient with me. Very pleased indeed"

Mrs S Hickey

"The staff were very helpful with all my questions and showed great patience with me. Can highly recommend them as it was lovely to speak to such obliging staff."

Mrs Brenda Appleby

"Easy to navigate and answer all medical questions, received confirmation very quickly."

Mrs Ann Mcguinness

What our customers say

Claims and emergency assistance ¶

Here are some testimonials from people we have helped when they have fallen ill on holiday.

Claims: Customer testimonial

"I am writing to you to thank you for all the effort you put in when dealing with my recent claim. We have checked our bank account and the money has now cleared."

Claims: Customer testimonial

"Thanks, I knew it would be difficult for you. I'm taking Lufthansa to the Small Claims Court. Thanks for the work you have done on my behalf."

Emergency assistance: Customer testimonial

"I’d also like to say thank you again to you personally. You really put me at ease and took all of the stress away from dealing with my problem and travelling."

Emergency assistance: Customer testimonial

"I have written to Zeneb thanking her for helping repatriate my mother. She was fantastic. I also thank the team at Global Response for helping."

Emergency assistance case study

How we helped 95 year old Annie get home after a fall abroad ¶

Annie Hawthorn, 95, set off for one last holiday abroad with her children, hoping for a peaceful getaway in Gran Canaria.

But on the third night, tragedy struck when Annie suffered a serious fall in her hotel room, fracturing her hip.

Alone and disoriented, she managed to crawl to the phone to call for help, prompting a quick response from hotel staff who rushed her to the local hospital.

However, a week passed without surgery as the hospital struggled with a blood shortage. Facing relentless delays, Goodtogoinsurance stepped in, arranging a medical airlift back to the UK for immediate care.

The family’s gratitude was profound as Annie’s surgery went smoothly, thanks to the compassionate, seamless support from Goodtogoinsurance—William, Annie's son, described the service as "Absolutely brilliant.".

Finding peace of mind for a dream trip to New Zealand ¶

Kim was excited about her group trip to New Zealand but worried about getting travel insurance after being diagnosed with moderate interstitial lung disease.

An initial quote elsewhere was extremely high, leaving her discouraged.

After contacting Goodtogo and speaking with a helpful agent who carefully assessed her condition, she received a quote at about half the price.

Reassured and properly covered, Kim could focus on enjoying her upcoming adventure.

Here are the latest comments from our customers:

Instant travel insurance quotes

Get a travel insurance quote for your next holiday ¶

It should only take a few minutes to get a travel insurance quote and we can issue cover immediately. Simply tell us your destination, travel dates and declare your medical history.

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