Other questions

These both relate to our online messaging service available on our website, allowing you to chat directly with a member of our team in real-time.

You can get a quote by calling us on 0330 024 9949 or by using the online quote form on our website.

If you need to query something on your policy, you can contact Customer Services on 0330 024 9949, via LiveChat or by email [email protected]

Our Sales and Customer Service team is available 09:00 to 19:00 Monday to Friday, and 09:00 to 17:30 over the weekend. 
 

If you cannot call from abroad, you can email Customer Services at [email protected] or use LiveChat on our website when available.

If you are hard of hearing, you can contact us by email at [email protected] or using our website-based LiveChat service as alternatives to calling.

You can authorise someone else to discuss or amend your policy by providing written permission to Customer Services [email protected], via WebChat or by confirming verbally while on the call with our team. 

Travel insurance protects you against unexpected costs such as medical emergencies, cancellation, lost luggage and travel disruption. Without it you would have to pay these costs yourself.

Benefits such as luggage, cancellation and liability will apply within the UK. Medical is capped at £1000 as you would be covered by the NHS if you do require any medical treatment.

If you would like to complain about the outcome of your claim or assistance provided, please forward details of your complaint in the first instance as follows:
 

• Email [email protected] or write to:
• Quality Assurance Manager, 3rd Floor, Fitzalan House, Fitzalan Court, Cardiff CF24 0EL;
• Or Call +44 (0)1444 465 590

If your complaint is regarding the selling of your policy or policies: 

• email: [email protected] or write to:
• Complaints Manager, Ancile Insurance Group Ltd, Correlation, 1st Floor, 5 St Helen’s Place, London EC3A 6AB

To opt out of marketing communications, you can update your preferences during purchase, use the unsubscribe link in emails, or contact Customer Services by calling 0330 024 9949, using our online Webchat or email. 

Ancile Insurance is the specialist insurance intermediary that administers policies sold on goodtogoinsurance.com. Policies are underwritten by Red Sands Insurance Company (Europe) Limited.

Stopovers for less then 24 hours and where you do not leave the airport do not need to be added. If travelling by car all countries that you travel through must be added. 

Yes, you must have an outbound and return ticket to be covered. One-way trips are available but this can only be purchased over the phone on 0330 024 9949.

Policies are only available to residents of the UK, Channel Islands, Isle of Man and BFPO. Non-residents cannot purchase cover, but you can visit Voyager or Battleface who provide cover to non-UK residents.
 

If you have been out of the UK for no longer than 14 days, you are not aware of any claim or circumstances that could lead to a claim and the cover duration does not exceed 31 days then please call us on 0330 024 9949 (if calling from abroad please dial +44 330 024 9949). 
 

Cover limits apply per person unless otherwise stated in the policy wording.

No, driving a car abroad is not covered. You will need separate motor insurance. Travel insurance may cover related medical expenses if you are injured in a car accident.

One-way trips are available up to a maximum of 31 days but this can only be purchased over the phone on 0330 024 9949.
 

If the FCDO is advising against travel to your destination, no cover can be provided. Please see our article on this for more information here 

Travel insurance covers leisure and holiday trips. Business travel is covered for incidental business activities (e.g. attending meetings), please view the Hazardous Activity sections for options available.

If your payment will not process, check your card details are correct before trying again. If the issue continues, first contact your bank if issues still prosist please call Customer Services on 0330 024 9949 to make payment for your policy over the phone.

If you've been charged twice, please contact Customer Services on 0330 024 9949 or use our online platform or email. We will check the transactions and arrange a refund of any duplicate payment.

Policy documents are emailed a few minutes after purchase. If you haven't received them, first please check your junk/spam mailbox. If they are still missing, you can call 0330 024 9949 or use our online platform or email to check your details and have them resent to you via email .

No - policies must be paid in full at the time of purchase. Monthly instalments are currently not available.

You can pay for your quote online by debit or credit card when completing your purchase, or by phone on 0330 024 9949. Please find your saved quote via the email sent to you shortly after completing the quote process, or click here to enter the online portal on our website to complete your purchase.

Unfortunately not, Goodtogoinsurance.com does not accept cheques. Payment for our policies is only accepted via debit or credit card only.

The maximum duration varies by policy type: 31 days per trip on annual multi-trip, and up to 94 days for single trip policies. 185 days cruise specific (standard and premium only). Please refer to your policy wording for the specific limits for the policy you have purchased or are considering. All trips must be covered for the full duration and start and end in the UK for cover to be valid.

Single trip policies can cover trips of up to 94 days. All trips must be covered for the full duration and start and end in the UK for cover to be valid.

Cruise-specific policies can be covered up to 185 days  (standard and premium only). Please refer to your policy wording for the specific limits for the policy you have purchased or are considering. All trips must be covered for the full duration and start and end in the UK for cover to be valid.

 

Annual Multi-Trip policies cover unlimited trips in a year, with each individual trip lasting up to 31 days. All trips must be covered for the full duration and start and end in the UK for cover to be valid.