We’ve Won! Gold Trusted Service Award
We are really proud to announce that Goodtogoinsurance.com has won a Gold Trusted Service Award 2019 from Feefo, the independent customer review service, for excellence in customer service.
During 2018 we collected reviews from over 2300 verified travel insurance customers and achieved an average score of 4.7 out of 5 for our customer service.
We are very proud of this recognition, and will do our very best to get an even higher rating for 2019.
After buying a policy from Goodtogoinsurance.com, our customers are contacted by Feefo by email to see if they would like to rate their experience of purchasing travel insurance from us.
Feefo is a ratings and reviews platform that collects genuine, purchase-verified reviews on behalf of over 3,500 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence, and combat the rising issue of fake reviews.
The Gold Trusted Service is awarded only to those businesses that meet the high standard, based on the number of reviews they have collected, and their average rating. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers.
We value all feedback, good and bad, as it enables us to improve our products and service.