Aggregator policies

Yes. If you have already received a goodtogo quote through a comparison website but are having difficulty completing the purchase online, call our Customer Services team on 0300 029 8334. We will be able to help you complete the purchase.

Classic, Max and Max Plus are offered through approved comparison websites and are different from the policies available to buy directly from goodtogo. The cover, limits, excesses and prices will therefore be different.

Yes. If your policy documents show goodtogo as your travel insurance provider, it is a goodtogo travel insurance policy. You can contact us for help with your policy and general questions about your cover.

Depending on the change you need to make, we may be able to update your existing policy. Some changes may affect your premium or the cover available. Call our Customer Services team on 0300 029 8334 and we can explain the options available.

No. They are separate policies, so we cannot simply change your existing Classic, Max or Max Plus policy into a policy bought directly from goodtogo. If you would like a new quote for one of the policies available directly from us, call 0300 029 8334 and we can explain your options. Any new policy would be separate from your existing policy and would be based on the cover, price and eligibility that apply when you get the new quote.

Please check your policy documents first to see what cover you already have. If you need different cover, call us on 0300 029 8334. We can explain what changes may be available to your existing policy and, where appropriate, your options for getting a separate quote.

Policies offered through comparison websites and policies available directly from goodtogo are different products. They have different levels of cover, benefit limits, excesses and prices. Please check your own policy documents for the cover that applies to you.

That depends on the cover you need. When comparing policies, check the benefits, cover limits, excesses and exclusions carefully to make sure the policy meets your travel insurance needs.

The policies offered through comparison websites and those available directly from goodtogo have different cover, limits and excesses, and they are priced separately. This means the price you see will be different.

Call our Customer Services team on 0300 029 8334. We can help with questions about your cover and with changes that are available under your policy.

No. Once your goodtogo policy has been issued, contact us on 0300 029 8334 for help with your policy or to ask about making a change. If your question is about the comparison website itself, or how policies were displayed or compared before you bought your policy, you will need to contact the comparison website.

Please use the claims contact details in your policy documents. They explain how and where to submit your claim.

If your policy is eligible for renewal, it will renew onto a policy from the comparison website range. If you would prefer a new quote for a policy available directly from goodtogo, you can start a new quote using the information saved in your online account, or call our Customer Services team on 0300 029 8334 and we can help you with a new quote.

You can still contact goodtogo for help with your issued policy. Call our Customer Services team on 0300 029 8334. You can also check your policy documents and online account for information about your policy.