Complaints about the outcome of a claim or emergency assistance ¶

If you would like to complain about the outcome of your claim or emergency assistance provided, please forward details of your complaint in the first instance as follows:

Email: [email protected],
or write to: Quality Assurance Manager, 3rd Floor, Fitzalan House, Fitzalan Court, Cardiff CF24 0EL, or Call +44 (0)2920 474 138

Other complaints ¶

You can make a complaint by contacting us by the following means:

• In writing addressed to: Customer Services Manager, Ancile Insurance, Correlation, 1st Floor, 5 St Helen’s Place, London, EC3A 6AB.
• By email to: [email protected]

We will acknowledge your complaint promptly, normally within 5 working days of receiving it. If you have made your complaint to us verbally, we will confirm to you our understanding of this and ask you to advise us if you do not agree.

If a complaint can be dealt with satisfactorily within a shorter period of time, we will acknowledge the outcome of your complaint in writing to you, including details of the Financial Ombudsman if you remain dissatisfied with the outcome.