Emergency Medical Assistance:
We’re here when you need us!

All travel insurance policies from Goodtogoinsurance.com include access to our 24 Hour Emergency Medical Support, which means you can travel with the peace of mind that help is available if you need medical treatment whilst you are away.

Wherever you are in the world our Emergency Medical Assistance team are just a phone call away – 24 hours a day, 365 days a year.

• English speaking support
• 24 hours a day, 365 days a year
• Worldwide service

Goodtogoinsurance.com specialise in providing travel insurance cover for Pre existing Medical Conditions, we can cover all types of medical conditions and have no age limits on our single trip or annual travel insurance policies.

Whether you are travelling with a pre existing medical condition or not, it is reassuring to know that help is at hand if you fall ill or have an accident in a foreign country.

What to do if you need medical treatment abroad

If you have an accident or fall ill whilst you are on holiday your priority should be to get to the nearest hospital or medical centre as soon as possible.

Once at a hospital or medical centre you should make contact with our Emergency Medical Assistance Team as soon you can. They will be able to confirm to the hospital that travel insurance cover is in place and liaise with doctors on your behalf to ensure that you get the most appropriate medical care.

The contact number for our Emergency Medical Assistance will be provided to you once you buy a travel insurance policy from us.

You should carry your travel insurance Emergency Medical Assistance number with you at all times whilst you are away.

Feedback from customers we've helped

"I would recommend you anytime, what a great help you all were in getting my nephew back from Australia when his daughter fell critically ill. She is still critical after a week, but the hope is she will pull through, I will definitely buy my holiday insurance through you when we go to Australia in May 2012, nothing was too much trouble. I wish everyone of you a very happy new year."

December 2011

"I just wanted to express my thanks to the company.

We have just returned from a much needed family holiday in America. Unfortunately while we were there our son, who suffers with Epilepsy, had a very bad seizure.

We had to call the emergency services and were taken to a hospital, tests were done and everything seemed ok He woke later and seemed fine. As we arrived at the hospital my husband had to call your company for the correct insurance number, it was all so prompt and easy.

This was brilliant to have at very stressful time. We were very reassured. I don't know who he spoke to, but I have been telling everyone what a good insurance company. So thank you." April 2012

Emergency Medical Assistance Scenarios

We’ve put together some typical scenarios of when a traveller might need to call our Emergency Medical Assistance Service.

For something relatively simple such as a broken arm the Assistance Team may only be called upon to confirm travel insurance cover is in place, but for more severe illnesses or injury they will typically liaise directly with local medical staff to help you get the treatment you need and/or arrange transport back to the UK if necessary.

Emergency Medical Assistance: Suspected Broken Arm
Emergency Medical Assistance: Jellyfish Sting
Emergency Medical Assistance: Child with Sickness or Diarrhoea
Emergency Medical Assistance: Hospitalised in US following a Heart Attack
Emergency Medical Assistance: Falling Ill on a Cruise

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