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How to Make a Claim on your Travel Insurance

Travel insurance claims for goodtogoinsurance.com are handled by ONE Claims Limited.

Download a Claim Form

Cancellation Claim Cancellation Legal Claim Legal
Medical and Curtailment Claims Medical and Curtailment Personal Effects Claims Theft Claim Personal Effects
Personal Liability Claims Personal Liability Travel Delay Claim Travel Delay

How to submit a claim

  • Download and complete the appropriate claim form
  • Send the original completed form along with your supporting documentation to ONE Claims Limited.

What happens next? The service you can expect to receive

Within 5 working days of the claim form being received by ONE Claims Limited, you will receive either;

  • Confirmation that the claim will be covered under the terms of the policy
  • A request for additional information and the reason that information is needed
  • Or a clear explanation why the claim is not covered under the terms of the policy

Once a claim has been approved for settlement, you should receive payment within 10 working days

Contacting us by phone

If you prefer to talk to a claims handler about your claim please call ONE Claims Limited on;

01992 708707

Opening Hours: Monday to Friday - 9am to 5pm

Further information on making a claim

For information on the documentation that is required to support your claim please see the Policy Wording or read the useful articles below:

Policy SummaryPolicy SummaryWordingPolicy WordingFAQs FAQsGet a Quote Get a Quote

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Goodtogoinsurance.com is an appointed representative of Ancile Insurance Group Ltd. which is authorised and regulated by the Financial Services Authority - No 471641.
Registered Office: East Wing Goffs Oak House, Goffs Lane, Goffs Oak, Herts, EN7 5BW. Registered in England, Company No 7101088
Goodtogoinsurance.com is a wholly owned subsidiary of Ancile Insurance Group Ltd.