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How to Make a Claim on your Travel Insurance

Claims for goodtogoinsurance.com are handled by our underwriter Mapfre Assistance.

Download a Claim Form

Cancellation Claim Cancellation Curtailment Claim Curtailment
Luggage Delay Claim Luggage Delay Travel Delay Claim Travel Delay
Theft Claim Theft or Lost Luggage Medical Claims Medical Treatment

How to submit a claim

  • Download and complete the appropriate claim form
  • Send the original completed form along with your supporting documentation to Mapfre Assistance

What happens next? The service you can expect to receive

Within 5 working days of the claim form being received by Mapfre Assistance, you will receive either;

  • Confirmation that the claim will be covered under the terms of the policy
  • A request for additional information and the reason that information is needed
  • Or a clear explanation why the claim is not covered under the terms of the policy

Once a claim has been approved for settlement, you should receive payment within 10 working days

Contacting us by phone

If you prefer to talk to a claims handler about your claim please call Mapfre Assistance on;

01454 643 386

Opening Hours: Monday to Friday - 9am to 5pm

Further information on making a claim

For information on the documentation that is required to support your claim please see the Policy Wording or read the useful articles below:

Key Facts Key Facts          WordingPolicy Wording          FAQs FAQs          Get a Quote Get a Quote

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Goodtogoinsurance.com is an appointed representative of ONE Underwriting Ltd which is authorised and regulated by the Financial Services Authority - No 471641.
Registered Office: 1-4 Limes Court, Conduit Lane, Hoddesdon, Herts, EN11 8EP. Registered in England, Company No 7101088