How to Make a Claim on your Travel Insurance

Claims for goodtogoinsurance.com are handled by our underwriter Mapfre Assistance.

Download a Claim Form

Cancellation	Curtailment
Luggage Delay	Travel Delay
Theft or Lost Luggage	Medical Treatment

How to submit a claim

• Download and complete the appropriate claim form
• Send the original completed form along with your supporting documentation to Mapfre Assistance

What happens next? The service you can expect to receive

Within 5 working days of the claim form being received by Mapfre Assistance, you will receive either;

• Confirmation that the claim will be covered under the terms of the policy
• A request for additional information and the reason that information is needed
• Or a clear explanation why the claim is not covered under the terms of the policy

Once a claim has been approved for settlement, you should receive payment within 10 working days

Contacting us by phone

If you prefer to talk to a claims handler about your claim please call Mapfre Assistance on;

01454 643 386

Opening Hours: Monday to Friday - 9am to 5pm

Further information on making a claim

For information on the documentation that is required to support your claim please see the Policy Wording or read the useful articles below:

• Making a travel insurance claim for medical treatment
• Making a travel insurance claim for theft or loss of baggage
• Making a claim for baggage delay
• Making a travel insurance claim for cancellation
• Making a travel insurance claim for curtailment
• Making a travel insurance claim for travel delay

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